SHIPPING POLICY

Deliveries may take up to 4-5 working days from date of payment, if we have stock available.  Should we need to manufacture the products, please allow up to 10 working days plus freight/delivery time.

Courier costs vary from item to item depending on destination and weight.

Delivery costs may change at any time, but will not affect a user who has already paid for delivery. Due to the ‘bulkiness’ of some of our products, we will need to give you a delivery quote before you make certain purchases – however, we deliver at inexpensive, ‘unmatched’ non-volumetric rates to all main centres.  We courier nationwide.

Once you agree to/accept a quote, legal obligations arise and your right to refund of monies, are limited by our terms & conditions. Ensure that you do not make any purchases unless you understand and agree to all our terms and conditions. Once payment is made for a purchase, it is deemed that you have read and understood Our Terms and Conditions.

Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.

We deliver throughout South Africa. In general, delivery to major metropolitan centres will be quicker and more cost effective than outlying areas.

Undeliverable packages:  Occasionally packages are returned to us undeliverable. Should this happen, we will make every effort to contact you, however, any additional costs will be for your account.

Own courier:  If you are organising your own courier to collect your order, please wait until you receive the email before arranging the pick-up. We will not be responsible for any charges you may incur if your courier arrives before your order is ready.

Deliveries are only made on business days (Monday to Friday, not including public holidays). Goods will be left at the address specified if no-one is available at the time of delivery. If goods can’t be left at address specified, they will be returned to us. Resending these goods to you will incur additional delivery charges.

We recommend having your goods delivered to an address where it is most likely to have someone available to check and sign for the delivery. Please do NOT use a P.O. Box or Post Net Suite for your delivery address.  Please note, it is not always possible for a courier company to call you before delivering goods. Ensure the correct postal code is used when adding your shipping details.

Incorrect Product(s) Delivered:  In the event of an incorrect product delivered to you, you must notify us within 24 (twenty four) hours of such delivery by email to sales2@orbitsports.co.za. The collection of the incorrect product delivered will be arranged at no charge. Once we have inspected the product and validated the return, the delivery of the correct product will be arranged as soon as possible (if the correct product is available) or credit will be passed to your account or a refund, if that is your preference.

ORDER PROCESSING

How to place an order:  All prices are inclusive of VAT.  Select the item/s of your choice, add it to your cart and follow the prompts.  Include your correct address and contact details. As soon as your order is received, we will send you a Delivery Quote (this is due to the various sizes of our products).  Should we find that your order is short in stock, we will notify you.  Once payment is verified, your order will be processed.

Payment:  We have safe and secure payment methods such as YOCO and EFT.  Once you accept our quote, your invoice, including delivery costs will be sent you for payment.  Your order will not leave our premises until the funds have cleared in our account.

Subject to availability and receipt of payment, orders will be processed within 2 working days and delivery confirmed by waybill number.

Branded Products:  Branding of products takes time; artwork/designs must be finalised and signed off – please be patient. Branded items cannot be returned or exchanged.

Export: Customers outside of South Africa will need to contact Orbit Sports Manufacturers cc to make alternative arrangements around payments and couriering of goods.